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The rapid explosion of technology has brought a fundamental seed change in the requirements to effectively support the higher education institution as a whole. A "perfect storm" has occurred where exploding end-user support volume has collided with increasing expectations for real-time service—yet internal resources remain constant or are shrinking.
To support this demand, transformative colleges and universities must recognize that service is mission critical to achieving the core mission of the institution. Leaders must be willing to ask the difficult questions of how to structure, staff, and manage the service and support function. By taking the first steps to address the 24/7 paradox, these colleges and universities will have an advantage...
Download the complete Paradox of 24/7 Access in Higher Education white paper today.
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The tremendous growth and proliferation of education technology has placed new demands on IT Help desk and inbound customer support functions. Presidium Learning provides managed services to support academic technology and learning-based enterprises by providing industry leading processes, technology, and people. Our focal offering is a fully managed, multi-channel contact center environment for instructional and technical support.
The managed contact center provides privately branded and managed technical and instructional support as well as survey and evaluation technologies via phone, web- support portal and knowledge base, as well as chat-based support infrastructure. These solutions provide an important foundation for e-Learning success, measured via technology adoption and completion rates, user satisfaction, retention, and maximizing capacity utilization for education technology. Presidium Learning provides comprehensive IT support for students, instructors, and staff, and offers diversified managed services for many industry-leading organizations in higher education, K-12, and for-profit education.
Headquartered in the high tech corridor in Reston, Virginia, Presidium Learning maintains a highly available contact center staffed by call center professionals, account managers, instructional designers, software developers and professional staff.
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