who we are  |   what we do  |   who we serve  |   contact us  |   presidium home KEY TRENDS IN U.S. HIGHER EDUCATION 24/7 ITS NEVER JUST ABOUT TECHNOLOGY INDUSTRY RESOURCES Services Overview Client Profiles Meet The Team For More Information The Paradox of 24/7/365 Access in Higher Education: Transformative colleges and universities must recognize that service is mission critical to achieving the core mission of the institution. Leaders must be willing to ask the difficult questions of how to structure, staff, and manage the service and support function. Download the complete Paradox of 24/7 Access in Higher Education white paper today. Services Overview Presidium provides 24/7 privately branded multi-channel contact center services for a broad and diverse suite of educational services including: Course Management Systems and Distance Learning Programs: including Blackboard/WebCT, Angel Learning, Desire2 Learn, open source applications (Moodle and Sakai) as well as a variety of in-house/homegrown learning management platforms. Comprehensive technical help desk services including browser/OS, plugins, campus portals, messaging/email, and student information systems Enterprise Co-sourced Help Desk services, including comprehensive contact center deployment and shared-sourcing support in areas that include AV/Smart classrooms, wireless, walk-in support, among many other functions Student Services, including financial aid/registration, bursar, and advising privacy policy  |   presidium home