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Greg Davies
Greg Davies is the CEO of Presidium Learning. Prior to founding Presidium Learning, Greg was a founding member of the management team at Blackboard Inc., the industry's leading provider of e-Education software and infrastructure solutions serving the global needs of primary and secondary schools, higher education, corporations and government agencies. While at Blackboard, Mr. Davies was primarily responsible for building out Blackboard's ASP infrastructure and professional services organization. Most recently, Mr. Davies was Vice President of Blackboard Global Services, where he was responsible for all professional services, including training and learning solutions, ASP solutions, technical consulting and enterprise integration solutions. Mr. Davies previously worked in the higher education practice for KPMG (BearingPoint) and brings extensive e-Learning solutions expertise, project management, and organizational management experience to Presidium Learning. Mr. Davies received his BS from George Mason University.
James Rianhard
James Rianhard serves as co-founder and Managing Director for Presidium Learning, where he oversees sales, marketing, and business development functions. Mr. Rianhard brings diverse strategic management experience to Presidium from firms that include Citigroup, Young & Rubicam, and Burson-Marsteller Worldwide. Mr. Rianhard joined Presidium from Blackboard Inc., where he served as Director of Product Marketing. In that capacity, Mr. Rianhard was instrumental in aligning Blackboard's products and services with changing market requirements and successfully positioning the company in complex competitive environments. James has visited more that 150 colleges and universities and brings deep postsecondary industry expertise to the team at Presidium. James holds an MBA from Georgetown University and a BA from Pitzer College.
Andrew Rosen
Andrew H. Rosen is the President and Chief Operating Officer of Presidium Learning, Inc. Mr. Rosen focuses on the day to day operational aspects involved with scaling a rapidly growing organization while ensuring high levels of client satisfaction. These responsibilities include managing the organization structure, implementing technologies in a manner leading to service accountability and customer satisfaction, working with the client implementation teams, managing internal and external data reporting and all financial and legal aspects of Presidium Learning. Prior to joining Presidium, Mr. Rosen was one of the early founders of Blackboard Inc., a software company that pioneered the creation of web based eLearning software platforms powering networked learning environments. Prior to leaving Blackboard, Mr. Rosen held the positions of Chief Corporate Officer and President of Blackboard International where he planned and managed Blackboard's international growth throughout more than 50 countries. Prior to running Blackboard International, Mr. Rosen was Blackboard's General Counsel and CFO. Mr. Rosen has 15 years of international, legal and operational experience, and he is a recognized expert in guiding multinational and emerging growth companies in global expansion, operational structuring, cross-border mergers and acquisitions.
Before Blackboard, Mr. Rosen worked for the New York law firm of Cahill Gordon & Reindel, where he advised Fortune 100 companies, investment banks, hedge and venture funds, and multinational corporations in developing and financing strategic and operational growth, structuring joint ventures and acquisitions, offshore licensing and technology development methodologies, designing financial products and structuring numerous financing transactions that included leveraged buy-outs and mergers. Mr. Rosen launched his career with Coopers & Lybrand LLP, where he was a consultant advising global technology companies in structuring joint ventures and other business transactions.
In 2003 Mr. Rosen joined the Rockefeller College Advisory Board where he serves on the Program Committee. In addition to his other affiliations, Mr. Rosen speaks frequently on international legal and business issues confronting technology companies. Mr. Rosen received his undergraduate degree from the University of Michigan, his JD from Southwestern University School of Law, and an LL.M. in Taxation from the New York University School of Law.
Anthony Banford
Anthony Banford serves as Vice President of Client Operations for Presidium Learning, where he oversees account management and implementation services for our clients. In addition to account services, staffing and professional development, Anthony has been recognized by Parature as a leading thinker and practitioner in the successful deployment of internal and external knowledge and support management systems. Mr. Banford brings ten years of expertise from the customer-service industry to Presidium Learning. Mr. Banford’s position prior to Presidium Learning was Managing Partner for Avado Brands. His responsibilities included the training of staff management teams, new roll-outs of product implementations and customer service operations for a $21,000,000 account portfolio. Mr. Banford brings a strong knowledge of support service processes and expertise in staff development designed to establish service and quality excellence for our clients.
Bob Abraham
Bob Abraham is the VP of Operations for Presidium Learning, where he oversees all contact center, telephony, engineering, and software development functions. Over a diverse twenty-year career, Mr. Abraham brings proven execution in increasing operating margins through improved asset utilization, employee productivity, and customer satisfaction. Prior to joining Presidium, Mr. Abraham was the President and CEO of imForwards, Inc., a leading provider of IM to SMS wireless services. In this role, Mr. Abraham implemented one of the first “micro-billing” relationships with the Tier 1 wireless carriers. At Ingersoll-Rand, Mr. Abraham was the Asia Pacific Manager of Business Development, where he successfully led the integration and growth of two strategic joint ventures – in India and China. Mr. Abraham holds a B.S.I.E. from The Pennsylvania State University and received his M.B.A. from the Fuqua School of Business at Duke University, where he pioneered the “Lifetime MBA” concept as a Member of Fuqua’s Alumni Board.
Michelle Thompson
Michelle Thompson is the Vice President of Account Management & Sales Operations for Presidium Learning and is responsible for over-seeing the effectiveness and integration of the sales and account management organizations. In this role, Michelle ensures that our individual clients and the client community at-large are represented throughout every stage of the engagement and that Presidium’s processes promote on-going customer success. Prior to joining Presidium’s management team, Michelle served as the Customer Segments Director for LexisNexis where she managed client development strategy for a diverse portfolio of emerging markets accounts. Michelle’s previous experience includes launching product marketing, customer programs, and strategic sales initiatives for the K-12 and Higher Education communities at Blackboard Inc. Michelle brings a strong commitment to fostering cross-company collaboration, client success, and community-building as well as a passion for supporting the mission of life-long learning. Michelle earned a Masters in Business Administration from George Washington University and a Bachelor of Science from Boston University.
Leonard Napolitano
As Vice President of Sales, Leonard Napolitano is responsible for all of Presidium’s sales, overseeing direct, indirect and channel partner functions. Leonard, a veteran sales leader has spent over a decade ascending sales and business development leadership roles at leading education companies to include Regent Education, KPMG’s Higher Education Practice, and Blackboard.
Leonard is also a 13 year veteran of the US Army, having served in both the enlisted and officer ranks, as a member of notable units such as the 82nd Airborne Division. He received his Bachelor of Arts from Centre College, is pursuing an Ed.D. in Higher Education Administration at Vanderbilt University’s Peabody College, and recently served on the Centre College Board of Alumni.
Michael Bryant
Michael Bryant leads the service arm of Presidium’s operation as the Site Director of the Somerset, Kentucky based Contact Center. Prior to joining the Presidium team, Michael served as the Program Manager for the Beneficiary Contact Center 1-800-MEDICARE Helpline managing both site based and national workforce management operations for Vangent, Inc and the Center for Medicare and Medicaid Services. This included managing the operations for a 3000+ seat customer service contact center. Michael’s previous related experience includes roles as the Southeastern U.S. Regional Manager for Cingular Wireless Customer Support Operations and as the Assistant VP of Customer Service and Collections for Household Finance Corporation. In these previous roles, Michael has developed a broad base of strategic multi-channel contact center experience and has developed a unique understanding of both client service philosophy and support service objectives. Michael is responsible for delivery of the entire scope of contact center services including the areas of Contact Center Operations, Human Resource Management, Workforce Management, Learning & Development, Quality Management and IT/Telecom Services. Michael holds a BS in Business Administration from Union College located in his native state of Kentucky.
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Source: AACRAO Registrars’ Survey, September 2007
